November 19, 2020 Updated on

Why I can't complete account verification? What could be the reason?

If you cannot complete the account verification step and you don’t know what’s causing the delay, contact the multilingual support team available 24 hours a day and 5 days a week.

Make sure to specify your email address and account number when sending your inquiry.

Your document might not be accepted for verification in the following cases:

  • the scanned document copy is of low quality;
  • you sent a document that is unsuitable for verification (it does not contain your photo or your full name);
  • the document you sent was already used for the first level of verification.

With SuperForex, you can verify your account with documents at any time you want, as unverified accounts can also proceed with deposits, withdrawals and trading activities without any obstacles.

Account verification will give you access to some of SuperForex’s special offers.

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